Official Documents

Privacy Policy Pavillion88 – Malaysian Player Data Protection

Pavillion88 takes every member's privacy seriously. This document clearly explains the types of data we collect, why we need it, how we protect it, and your rights over your own personal information. We've written this in plain language so it's easy to understand for all Malaysian players.

Last Updated: 1 January 2026  |  Version 3.1
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Pavillion88's Privacy Commitment

Six core principles governing how pavillion88 handles your personal data

Bank-Grade Encryption

All data transmitted between your device and pavillion88's servers is protected by 256-bit SSL encryption — the same standard used by Maybank, CIMB, and other leading Malaysian banks. Your data never travels exposed.

No Data Sales

Pavillion88 does not sell, rent, or allow third parties to use members' personal data for marketing purposes without your explicit consent. Your data is not a business commodity to pavillion88 — it is a responsibility we take seriously.

Betting Records Privacy

Your betting history and game records on pavillion88 are entirely private. This information will not be disclosed to any third party unless required by a valid court order or applicable legal compliance obligations.

Right of Access and Rectification

You have the right to view the personal data pavillion88 holds about you, request a correction if there are any errors, and in certain circumstances request that your data be deleted. These are your rights, and pavillion88 fully respects them.

Secure Data Storage

All personal data is stored on servers protected by strict access controls, multi-layered firewalls, and round-the-clock security monitoring. Even within pavillion88, access to member data is restricted solely to staff who require it for their official duties.

Data Breach Notification

In the event of any security incident affecting your data, pavillion88 is committed to notifying impacted members within a reasonable timeframe and taking immediate steps to limit the impact of any breach that may occur.

1. Introduction and Scope of This Policy

Basic

This Privacy Policy ("Policy") describes how pavillion88 collects, uses, stores, and protects your personal information when you use our online betting platform. This document applies to all members who register and use pavillion88's services, whether through our website or mobile app.

By registering a pavillion88 account, you consent to the collection and use of your personal information as described in this Policy. We encourage you to read this document in full. If any part is unclear, the pavillion88 support team is available via live chat 24 hours a day.

This Privacy Policy should be read together with the pavillion88 Terms and Conditions, which form part of the overall agreement between you and our platform.

2. Types of Personal Data We Collect

Data Collection

Pavillion88 collects several categories of personal information for various purposes. Below is an overview of the data we collect and why it is needed:

Data Category Example Information Primary Purpose
Identity Information Full name, date of birth, MyKad or passport number Identity verification, KYC compliance
Contact Information Phone number, email address Account communications, promotional notifications
Financial Information Bank account number, MYR deposit and withdrawal records Transaction processing, AML compliance
Platform Usage Data Betting history, games played, session duration Service improvement, fraud detection
Technical Data IP address, device type, web browser, approximate location Account security, prevention of unauthorised access
Communication Data Support chat logs, emails to pavillion88 Dispute resolution & support improvements

Pavillion88 only collects data that is strictly necessary to operate the platform safely and comply with applicable legal requirements. We do not collect data that is irrelevant or exceeds what is clearly needed.

3. How Pavillion88 Collects Your Data

Data Collection Process

Your personal data is collected by pavillion88 through several different means throughout your interactions with our platform:

  • Account Registration: When you register a pavillion88 account, you provide us directly with basic information such as your name, phone number, and email address.
  • Identity Verification (KYC): To process withdrawals or comply with legal requirements, pavillion88 may request a copy of your identification documents, such as your Malaysian MyKad or passport.
  • Financial Transactions: Information related to deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX through Maybank2u, or CIMB Clicks is collected automatically when you make a transaction.
  • Platform Activity: Data on how you use the pavillion88 platform — the games you play, the markets you bet on, and the time spent in each session — is collected automatically by our systems.
  • Cookies & Tracking Technologies: The pavillion88 platform uses cookies and similar technologies to enhance the user experience and help us understand how the platform is used. You can manage your cookie preferences through your web browser settings.
  • Support Communications: When you contact the pavillion88 support team via live chat or email, records of those conversations are retained for reference purposes and service quality improvement.

Pavillion88 does not purchase your personal data from any external source or third party for marketing purposes. All data we hold is obtained directly through your interactions with our platform.

4. How Pavillion88 Uses Your Data

Data Usage

The personal data pavillion88 collects is used solely for legitimate purposes relevant to the operation of our platform. The following are the primary purposes for which your data is used:

  • Processing account registration and verifying your identity in accordance with applicable legal requirements.
  • Processing deposits and withdrawals in MYR via payment methods supported by pavillion88.
  • Providing access to all games and services on the pavillion88 platform, including Sports Betting, Live Casino, e-sports, and table games.
  • Detecting and preventing fraud, money laundering, account abuse, and other illegal activity related to the pavillion88 platform.
  • Complying with applicable legal requirements, including anti-money laundering (AML) laws and other compliance obligations mandated by relevant authorities.
  • Sending account-related communications such as deposit confirmations, withdrawal notifications, and important updates about pavillion88's services.
  • Providing effective customer support when you reach out to our team with enquiries or complaints.
  • Continuously improving the pavillion88 platform based on how players use our services.
  • Sending promotional offers and information about new bonuses — but only if you have consented to receive marketing communications from pavillion88.

Pavillion88 does not use your data to build psychological profiles or make automated decisions that negatively affect you without human oversight.

5. Sharing Data with Third Parties

Sharing

Pavillion88 does not sell, rent, or disclose your personal data to third parties for marketing or commercial purposes without your explicit consent. However, there are specific circumstances where pavillion88 needs to share your information with certain parties for legitimate operational purposes:

  • Payment Providers: Transaction information required for processing is shared with Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and banking institutions such as Maybank and CIMB solely for the purpose of processing your financial transactions.
  • Game Software Providers: Internationally licensed game providers that supply games to the pavillion88 platform may receive the minimum technical data required to operate the games properly.
  • Legal Authorities: pavillion88 will disclose the necessary information to the relevant authorities when required by a valid court order, criminal investigation, or binding legal compliance obligation.
  • Audit & Compliance Services: Independent audit bodies that verify the fairness and compliance of pavillion88 may access data required strictly for audit purposes, subject to strict confidentiality agreements.

All third parties handling pavillion88 member data are bound by data protection agreements that require them to manage such information in accordance with pavillion88's security standards and to use it solely for authorised purposes.

Pavillion88 has no control over the privacy policies of third-party websites or applications you may visit via links on our platform, although we endeavour to ensure that only trusted partners are included.

6. Data Protection Security Measures

Security

Pavillion88 continuously invests in security infrastructure to ensure that all members' personal data is protected to the highest possible standard. Our key security measures are as follows:

  • 256-Bit SSL Encryption: All communications between your device and pavillion88's servers are encrypted using the same 256-bit TLS/SSL protocol used by Malaysia's leading financial institutions. This means that even if someone were to intercept your connection, they would be unable to read it.
  • Internal Access Controls: Access to members' personal data within the pavillion88 system is restricted on a need-to-know basis — only staff who require access to carry out their official duties are granted permission, and all access is logged for audit purposes.
  • 24/7 Security Monitoring: The pavillion88 system is continuously monitored for unusual activity and unauthorised access attempts. Any detected threats are promptly addressed by our cybersecurity team.
  • Two-Factor Authentication: Pavillion88 offers two-factor authentication (2FA) for all accounts. We encourage all members to enable this feature for an additional layer of protection against unauthorised access.
  • Secure Data Backup: Member data is regularly backed up to secure, geographically separate storage locations to ensure service continuity and enable data recovery in the event of an emergency.

While pavillion88 takes all reasonable precautions, no security system is entirely foolproof. We encourage you to play your part by using a strong and unique password, keeping your login credentials private, and notifying us immediately if you suspect any unusual activity on your account.

7. Use of Cookies and Similar Technologies

Cookies

The pavillion88 platform uses cookies — small text files stored in your web browser — and similar tracking technologies to enhance your experience. The following are the types of cookies we use:

  • Essential Cookies: These cookies are required for the core functionality of the pavillion88 platform, including maintaining your login session and ensuring transaction security. They cannot be disabled without affecting platform functionality.
  • Performance Cookies: Helps us understand how players use the pavillion88 platform — which pages are visited most, how long sessions last, and where errors occur — so we can continue to improve.
  • Functional Cookies: Saving your preferences such as selected language, display settings, and login information so you do not need to re-enter them each time you use pavillion88.

You can manage your cookie preferences through your web browser settings. However, if you choose to disable all cookies, some features of the pavillion88 platform may not function correctly. For more selective cookie management, most modern browsers allow you to accept or reject individual cookies.

8. International Data Transfers

Transfer

In operating the pavillion88 platform, your data may be stored or processed on servers located outside Malaysia. This may occur when we use cloud computing infrastructure or work with licensed international service providers to operate certain parts of our platform.

Although your data may be stored outside Malaysia, pavillion88 ensures that all such data transfers are carried out with adequate safeguards through:

  • Binding data processing agreements (DPA) with all service providers that handle pavillion88 member data.
  • Use of internationally recognised standard contractual clauses to safeguard data during cross-border transfers.
  • Ensuring all service providers comply with international data protection standards that meet or exceed required benchmarks.

Pavillion88 does not transfer your personal data to any entity that is not bound by an adequate data protection agreement. The security of your data remains our priority regardless of where it is physically stored.

9. Data Retention Period

Storage

Pavillion88 retains your personal data only for as long as necessary for the purposes outlined in this Privacy Policy or to meet applicable legal requirements. The following are general data retention guidelines at pavillion88:

  • Active Account Data: For as long as your account remains active with pavillion88, your identity and account information will be retained to enable you to use our services.
  • Financial Transaction Records: Deposit and withdrawal records are retained for a minimum of seven years in accordance with applicable accounting legislation and anti-money laundering compliance requirements.
  • Betting History: Betting records are retained for three years from the transaction date for dispute resolution and compliance audit purposes.
  • Support Communication Logs: Conversation records with the pavillion88 support team are retained for two years for reference and service quality improvement purposes.
  • After Account Closure: Upon account closure, pavillion88 will delete or anonymise your personal data that is no longer required for legitimate legal or business purposes, within a reasonable timeframe.

In cases where an account is closed due to fraudulent activity or a serious breach of terms, pavillion88 reserves the right to retain relevant data for an extended period to help prevent re-registration by the same individual.

10. Your Personal Data Rights

Your Rights

As a pavillion88 member, you have certain rights regarding your personal data. Below is an outline of those rights and how to exercise them:

Access Rights

You have the right to request a copy of the personal data pavillion88 holds about you. Requests can be submitted by email to support@pavillion88.best and we will process them within 30 business days.

Right to Rectification

If you find that personal data held by pavillion88 is inaccurate or outdated, you have the right to request a correction. Contact pavillion88 customer support with the details that need to be amended.

Right to Erasure ("Right to be Forgotten")

Under certain circumstances, you may request that pavillion88 delete your personal data. Please note that this right is subject to legal data retention obligations binding on pavillion88 — we are unable to erase records that we are required by law to retain.

Right to Opt Out of Marketing

You may withdraw your consent to receive marketing communications from pavillion88 at any time through your account settings or by contacting our support team. Withdrawing marketing consent does not affect pavillion88's core services to you.

Data Portability Right

You have the right to request your personal data in a machine-readable format so you can transfer it to another service provider if you choose, subject to technical compatibility and applicable legal requirements.

To exercise any of the rights above, please contact the pavillion88 support team by email at support@pavillion88.best or via live chat on the platform. We will verify your identity before processing any data-related request to ensure your rights are not exercised by an unauthorised party.

11. Privacy Policy Amendments & Contact Us

General

Pavillion88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technologies used, legal requirements, or other legitimate operational reasons. When significant changes are made, members will be notified via their registered email or through an in-platform notification on pavillion88.

We encourage you to review this page periodically to stay informed of any changes. The "Updated" date at the top of this document reflects when this Policy was last revised. Continued use of the pavillion88 platform following any amendments constitutes your acceptance of the latest version of this Privacy Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how pavillion88 handles your personal data, please contact us via:

  • Live Chat: Through the live chat icon within the pavillion88 platform, available 24 hours a day, 7 days a week.
  • Email: support@pavillion88.best — we aim to respond to all privacy-related enquiries within 24 hours.

Pavillion88 takes every privacy-related complaint seriously and will thoroughly investigate and respond to each inquiry. We are committed to resolving privacy issues in a fair and transparent manner for all parties involved. Your trust is our most valued asset.

The current version of the pavillion88 Privacy Policy came into effect on 1 January 2026 and supersedes all previous versions.

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Privacy complaints are responded to within 24 business hours.
Your Data Protection
256-Bit SSL Encryption
No sale of data to third parties
24/7 security monitoring
Right to access and correct data
Two-factor authentication available
Fully private betting records
Secure Payment Methods
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All transactions are processed securely in MYR.

Pavillion88's Data Protection Commitment

Pavillion88 does not sell, rent, or disclose member personal data to any third party without your explicit consent. All data is protected with bank-grade 256-bit SSL encryption. You have the right to access, correct, and request deletion of your data at any time. This platform is intended for users aged 18 and above only.

Your Data is Secure, Your Experience is Assured

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